Streams disappeared
Every now and then a song that has a rather high number of streams will randomly reset, and it’ll tell me I’ve only just discovered it and played it for the first time. Last night a fave of mine with roughly 1600 plays reset and now it says 1 and I discovered it yesterday. This has happened with other songs and artists in the past as well
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Comments1
stats.fm product
Feb 20
Hello @nini 𖤐 , Thanks for reaching out to us and sorry for the trouble.Can you please reach out to support@stats.fm with the following information:
1. What is your device/app version?
2. Which app are you using? (e.g., StatsFM or StatsAM)
3. Have you recently imported or re-imported your listening history?
4. Which streaming provider(s) are you using? (Spotify, Apple Music, or both)
5. What seems unusual in your listening history?
6. Is this the first time you’re experiencing this issue?