Pinned
Ongoing catalog improvements affecting stats
Quick update from the team 👋 We’re currently working on catalog improvements (the artists, tracks, and albums behind your stats), and some fixes have already started rolling out. Since streaming history is closely connected to the catalog, you might also see some new temporary quirks on top of the issues you’ve already been reporting - like tracks disappearing from your top tracks or stream counts suddenly dropping. This is expected while we clean up duplicates and wrongly merged items, and improve overall catalog data. There are still more weeks of work ahead of us, and things may occasionally look a bit unstable while we continue making changes behind the scenes. This work is also laying the groundwork for future streaming history improvements. Once the catalog is in a better place, we’ll be able to move forward with deeper history fixes - and we’re planning to work towards giving you the option to delete your streaming history and re-import it when that stage is ready. Thanks for your patience while we work on making stats more stable and accurate 🙏

stats.fm product 3 months ago
Announcement
Pinned
Ongoing catalog improvements affecting stats
Quick update from the team 👋 We’re currently working on catalog improvements (the artists, tracks, and albums behind your stats), and some fixes have already started rolling out. Since streaming history is closely connected to the catalog, you might also see some new temporary quirks on top of the issues you’ve already been reporting - like tracks disappearing from your top tracks or stream counts suddenly dropping. This is expected while we clean up duplicates and wrongly merged items, and improve overall catalog data. There are still more weeks of work ahead of us, and things may occasionally look a bit unstable while we continue making changes behind the scenes. This work is also laying the groundwork for future streaming history improvements. Once the catalog is in a better place, we’ll be able to move forward with deeper history fixes - and we’re planning to work towards giving you the option to delete your streaming history and re-import it when that stage is ready. Thanks for your patience while we work on making stats more stable and accurate 🙏

stats.fm product 3 months ago
Announcement
When are the correct streaming numbers returning
We were told now two months ago that some changes might mess up the correct streaming numbers. Everyone on this feedback page wants to know what’s going on. I’d get it if this was for like a week at most but at this point it’s ridiculous. It should be your absolute priority to fix it.

Josh Thomas about 1 month ago
Bug Reports 🐛
When are the correct streaming numbers returning
We were told now two months ago that some changes might mess up the correct streaming numbers. Everyone on this feedback page wants to know what’s going on. I’d get it if this was for like a week at most but at this point it’s ridiculous. It should be your absolute priority to fix it.

Josh Thomas about 1 month ago
Bug Reports 🐛
Fix the app.
It seems like you’re not doing anything with the bugs or more importantly: the feedback from users. The statistics are inaccurate, and many of my top artists seem to have disappeared. You haven’t fixed this for months. What a shame.

The Abla 16 days ago
Feature Request 💡
Fix the app.
It seems like you’re not doing anything with the bugs or more importantly: the feedback from users. The statistics are inaccurate, and many of my top artists seem to have disappeared. You haven’t fixed this for months. What a shame.

The Abla 16 days ago
Feature Request 💡
I'm tired of this app.
After last update I lost all of my streams of the last Raye and Melanie Martinez album and the ones I lost before are still not back. To be honest I'm tired of this app, everything is messed up, nothing is working right. You don't care anymore about users. I payed for plus and i regret it.

Malwina_ about 2 months ago
Bug Reports 🐛
I'm tired of this app.
After last update I lost all of my streams of the last Raye and Melanie Martinez album and the ones I lost before are still not back. To be honest I'm tired of this app, everything is messed up, nothing is working right. You don't care anymore about users. I payed for plus and i regret it.

Malwina_ about 2 months ago
Bug Reports 🐛
Artist profile pictures are wrong
I'm sure you're aware of it, but I've noticed a ton of artist profile photos are incorrect and usually completely random. I've even noticed a few AI slop renderings in there.

Tyler 22 days ago
Bug Reports 🐛
Artist profile pictures are wrong
I'm sure you're aware of it, but I've noticed a ton of artist profile photos are incorrect and usually completely random. I've even noticed a few AI slop renderings in there.

Tyler 22 days ago
Bug Reports 🐛
Fix
Would be nice if you actually listen to what people tell you in the reporting an issue fix the damn thing why is there so many songs missing things or they have the wrong album cover? It’s like you don’t even care why are they coming up other things than what they’re supposed to be, and when someone tells you that it’s not fix the damn thing and people pay for it.

James Hilary Duff 11 days ago
Bug Reports 🐛
Fix
Would be nice if you actually listen to what people tell you in the reporting an issue fix the damn thing why is there so many songs missing things or they have the wrong album cover? It’s like you don’t even care why are they coming up other things than what they’re supposed to be, and when someone tells you that it’s not fix the damn thing and people pay for it.

James Hilary Duff 11 days ago
Bug Reports 🐛
Deleting Streams
I don’t know why is it happening but it’s making zero sense to delete album streams and song streams. Very random. Already put my streaming history but this keeps happening. Also, the songs should have the image of the album it belongs to, not some random Hot 50 Songs Of Summer. And if a song isn’t featuring in any album, then it’s fine, the imagine should be the single cover. It’s getting worse by day. Really just wanted things to be organised and not deleted for random reason or random covers that don’t make any sense. It was like that once upon a time but now this is looking pretty much horrific.

Filipe Carmona 28 days ago
Bug Reports 🐛
Deleting Streams
I don’t know why is it happening but it’s making zero sense to delete album streams and song streams. Very random. Already put my streaming history but this keeps happening. Also, the songs should have the image of the album it belongs to, not some random Hot 50 Songs Of Summer. And if a song isn’t featuring in any album, then it’s fine, the imagine should be the single cover. It’s getting worse by day. Really just wanted things to be organised and not deleted for random reason or random covers that don’t make any sense. It was like that once upon a time but now this is looking pretty much horrific.

Filipe Carmona 28 days ago
Bug Reports 🐛
Bruh i’m done
Basically every song on my top tracks has been cut in half. My top track went from 5.5k minutes to 3.5k, another went from 2.7k to 1.8k. I’ve had songs and literal albums vanish from my record, so what the fucks happened? I used to love this app so much as well

ANTHONY about 1 month ago
Bug Reports 🐛
Bruh i’m done
Basically every song on my top tracks has been cut in half. My top track went from 5.5k minutes to 3.5k, another went from 2.7k to 1.8k. I’ve had songs and literal albums vanish from my record, so what the fucks happened? I used to love this app so much as well

ANTHONY about 1 month ago
Bug Reports 🐛
Streaming History Deleted
Almost every single artist has at least an album or 10 songs minimum that has my streaming history of theirs deleted. I don’t understand how the app has gotten like this since it was completely fine in 2023, please fix this

Oisín about 2 months ago
Bug Reports 🐛
Streaming History Deleted
Almost every single artist has at least an album or 10 songs minimum that has my streaming history of theirs deleted. I don’t understand how the app has gotten like this since it was completely fine in 2023, please fix this

Oisín about 2 months ago
Bug Reports 🐛
horrible! so many artists' profile pic are incorrect
the originally correct artists' pro pics have been replaced with wrong pics, or even AI-generated ones……

ihate13 22 days ago
Feature Request 💡
horrible! so many artists' profile pic are incorrect
the originally correct artists' pro pics have been replaced with wrong pics, or even AI-generated ones……

ihate13 22 days ago
Feature Request 💡
Deleted/restart song
My most streamed song of all time is deleted/has restarted it’s count. Please fix this it is super annoying!!

LivaThagaard 3 months ago
Feature Request 💡
Deleted/restart song
My most streamed song of all time is deleted/has restarted it’s count. Please fix this it is super annoying!!

LivaThagaard 3 months ago
Feature Request 💡
I'd like my streams back please
Loads of my songs have started over and deleted all previous streams. What is this?!?!?

JI Fleming about 1 month ago
Bug Reports 🐛
I'd like my streams back please
Loads of my songs have started over and deleted all previous streams. What is this?!?!?

JI Fleming about 1 month ago
Bug Reports 🐛
REAL ARTIST NOT CREDITED - FAKE ARTIST IS LISTED
The real LISA profile is messed up - it doesn’t have a profile pic anymore and now there’s a fake “LiSA” WRONGLY CREDITED for the real LISA’s Alter Ego album and her entire catalog. I have never listened to whoever this “LiSA” is. ONLY THE REAL LISA. JENNIE’s profile pic is also wrong - it was right before but now it’s a song cover pretending to be JENNIE. (Other artists too-wrong or missing profile pic) My recap this week will be completely messed up😤😡❌❌❌ Hopefully we can look back at old recaps when the bugs are fixed and it will have the correct stats for weeks that were inaccurate. Side note: it would be nice if the stats from the timeframe you select would show stats from the actual week or month that we’re in instead of showing the last 7 days and combining stats from the previous week up to the current day (4WEEKS, 6months, lifetime, current year, THIS WEEK). It should automatically show the CURRENT week (Sunday-Saturday) that will count towards the upcoming weekly recap. As well as the full month that we’re in instead of the last literal 4 weeks (ex. When you select stats for the last 4weeks, it will show parts of MARCH AND APRIL - it should be “this month” instead of “4weeks” Right now I have to keep manually selecting the specific days “This week” (Sunday4/19 - today 4/24) “4weeks” but i only want the month that we’re in (April 1 - today 4/24) ALSO… can you put back our profile name for the recaps🥺🙏 Thank you for adding the luminous colors for the weekly recaps (possibly bc you read my other post:)💖 … is there an estimated timeframe for when our lifetime stats will be accurate again (get back the missing streams)???

ꨄ😈✩🌹💛🌷✩🧚♀️☽ᵐ 21 days ago
Bug Reports 🐛
REAL ARTIST NOT CREDITED - FAKE ARTIST IS LISTED
The real LISA profile is messed up - it doesn’t have a profile pic anymore and now there’s a fake “LiSA” WRONGLY CREDITED for the real LISA’s Alter Ego album and her entire catalog. I have never listened to whoever this “LiSA” is. ONLY THE REAL LISA. JENNIE’s profile pic is also wrong - it was right before but now it’s a song cover pretending to be JENNIE. (Other artists too-wrong or missing profile pic) My recap this week will be completely messed up😤😡❌❌❌ Hopefully we can look back at old recaps when the bugs are fixed and it will have the correct stats for weeks that were inaccurate. Side note: it would be nice if the stats from the timeframe you select would show stats from the actual week or month that we’re in instead of showing the last 7 days and combining stats from the previous week up to the current day (4WEEKS, 6months, lifetime, current year, THIS WEEK). It should automatically show the CURRENT week (Sunday-Saturday) that will count towards the upcoming weekly recap. As well as the full month that we’re in instead of the last literal 4 weeks (ex. When you select stats for the last 4weeks, it will show parts of MARCH AND APRIL - it should be “this month” instead of “4weeks” Right now I have to keep manually selecting the specific days “This week” (Sunday4/19 - today 4/24) “4weeks” but i only want the month that we’re in (April 1 - today 4/24) ALSO… can you put back our profile name for the recaps🥺🙏 Thank you for adding the luminous colors for the weekly recaps (possibly bc you read my other post:)💖 … is there an estimated timeframe for when our lifetime stats will be accurate again (get back the missing streams)???

ꨄ😈✩🌹💛🌷✩🧚♀️☽ᵐ 21 days ago
Bug Reports 🐛
“Improve you stats accuracy”
Has anyone tried the “new method” to fix your stats that appeared today? I know some people tried removing their files before and had issues uploading the files again. If it works-GREAT! I’ll try it But if it causes more issues-I’d rather wait for something that’ll actually fix our streams

ꨄ😈✩🌹💛🌷✩🧚♀️☽ᵐ 3 days ago
Bug Reports 🐛
“Improve you stats accuracy”
Has anyone tried the “new method” to fix your stats that appeared today? I know some people tried removing their files before and had issues uploading the files again. If it works-GREAT! I’ll try it But if it causes more issues-I’d rather wait for something that’ll actually fix our streams

ꨄ😈✩🌹💛🌷✩🧚♀️☽ᵐ 3 days ago
Bug Reports 🐛
Streams sync fail…
I did the recommended method for getting the lost streams back by deleting existing streams and re requesting the data but when i uploaded it almost 30,000 of my streams were gone

abieeee 🛼! 5 days ago
Bug Reports 🐛
Streams sync fail…
I did the recommended method for getting the lost streams back by deleting existing streams and re requesting the data but when i uploaded it almost 30,000 of my streams were gone

abieeee 🛼! 5 days ago
Bug Reports 🐛
Stream counts deleted/reset
Some of my most streamed songs have lost all their registered streams and the counter has reset, fix this.

Simon Nyberg 3 months ago
Bug Reports 🐛
Stream counts deleted/reset
Some of my most streamed songs have lost all their registered streams and the counter has reset, fix this.

Simon Nyberg 3 months ago
Bug Reports 🐛
Wrong Photo for artist
Djo’s “profile” photo is of a completely different djo 😭 this one has 2 monthly listeners like bruh how does that happen

nylla 21 days ago
Bug Reports 🐛
Wrong Photo for artist
Djo’s “profile” photo is of a completely different djo 😭 this one has 2 monthly listeners like bruh how does that happen

nylla 21 days ago
Bug Reports 🐛
LISA
To whom it may concern, I am writing to report a recurring metadata and profile mapping error on your platform. Currently, the system is confusing two distinct artists with similar names: LISA (Lalisa Manobal, member of BLACKPINK) and LiSA (Risa Oribe, Japanese singer). The system is incorrectly grouping their discographies and streaming data under a single profile. As a result, the streams that should be credited to LISA are being misallocated to LiSA. This error negatively impacts the artists' global rankings and popularity charts, and it also distorts my personalized recommendations, radio stations, and year-end listening statistics. I kindly request that you separate their Artist IDs and ensure that each track is mapped to the correct profile so that streaming data is reflected accurately for both artists. Best regards

Dany 4 days ago
Bug Reports 🐛
LISA
To whom it may concern, I am writing to report a recurring metadata and profile mapping error on your platform. Currently, the system is confusing two distinct artists with similar names: LISA (Lalisa Manobal, member of BLACKPINK) and LiSA (Risa Oribe, Japanese singer). The system is incorrectly grouping their discographies and streaming data under a single profile. As a result, the streams that should be credited to LISA are being misallocated to LiSA. This error negatively impacts the artists' global rankings and popularity charts, and it also distorts my personalized recommendations, radio stations, and year-end listening statistics. I kindly request that you separate their Artist IDs and ensure that each track is mapped to the correct profile so that streaming data is reflected accurately for both artists. Best regards

Dany 4 days ago
Bug Reports 🐛
Disappearing Songs
Please give me my song back to ranking. Why these song disappeared from my ranking it should be 3rd and it’s no longer there. And this is not the only one song. Please fix this bug

Konrad 5 days ago
Bug Reports 🐛
Disappearing Songs
Please give me my song back to ranking. Why these song disappeared from my ranking it should be 3rd and it’s no longer there. And this is not the only one song. Please fix this bug

Konrad 5 days ago
Bug Reports 🐛