UPDATED: The stream deletion feature is now live! App version: 2.1.0+ You can find it in: Settings → Manage streaming history Important details Over the past months, we've been fixing issues in our catalog (merging duplicates, splitting incorrect merges, etc.). However, your existing streams were not fully updated along with those fixes. Some streaming history issues are difficult to correct retroactively. The deletion (of all-time streaming history) + re-import flow is designed to fix the following issues with your streaming history: streams disappearing from tracks/albums drops in stream counts or listening minutes stats showing under the wrong tracks or albums duplicated or inflated streams caused by multiple import attempts or previous import-related issues How it works Delete all your streams via Settings → Manage streaming history After deletion is complete, request your data from Spotify / Apple Music and re-import it. Note: Apple Music re-import requires an active Apple Music subscription Your streams will go through our updated processing pipeline This should restore missing data and significantly reduce inconsistencies. Important notes "All streams" deletion removes everything: all imported and synced streams + imported files Deletion cannot be undone/reverted Deletion usually completes within minutes, but can take longer depending on your data Wait until deletion is fully complete before importing again (the page should show no streams, or ~50 new synced streams while waiting) If sync is enabled, new streams will continue to be tracked after deletion. Any gap in data should be minimal or none Thanks for your patience! Quick update from the team 👋 We’re currently working on catalog improvements (the artists, tracks, and albums behind your stats), and some fixes have already started rolling out. Since streaming history is closely connected to the catalog, you might also see some new temporary quirks on top of the issues you’ve already been reporting - like tracks disappearing from your top tracks or stream counts suddenly dropping. This is expected while we clean up duplicates and wrongly merged items, and improve overall catalog data. There are still more weeks of work ahead of us, and things may occasionally look a bit unstable while we continue making changes behind the scenes. This work is also laying the groundwork for future streaming history improvements. Once the catalog is in a better place, we’ll be able to move forward with deeper history fixes - and we’re planning to work towards giving you the option to delete your streaming history and re-import it when that stage is ready. Thanks for your patience while we work on making stats more stable and accurate 🙏

stats.fm product 3 months ago

67

Announcement

We were told now two months ago that some changes might mess up the correct streaming numbers. Everyone on this feedback page wants to know what’s going on. I’d get it if this was for like a week at most but at this point it’s ridiculous. It should be your absolute priority to fix it.

Josh Thomas about 1 month ago

4

Bug Reports 🐛

It seems like you’re not doing anything with the bugs or more importantly: the feedback from users. The statistics are inaccurate, and many of my top artists seem to have disappeared. You haven’t fixed this for months. What a shame.

The Abla 23 days ago

Feature Request 💡

I'm sure you're aware of it, but I've noticed a ton of artist profile photos are incorrect and usually completely random. I've even noticed a few AI slop renderings in there.

Tyler 29 days ago

2

Bug Reports 🐛

After last update I lost all of my streams of the last Raye and Melanie Martinez album and the ones I lost before are still not back. To be honest I'm tired of this app, everything is messed up, nothing is working right. You don't care anymore about users. I payed for plus and i regret it.

Malwina_ about 2 months ago

7

Bug Reports 🐛

Would be nice if you actually listen to what people tell you in the reporting an issue fix the damn thing why is there so many songs missing things or they have the wrong album cover? It’s like you don’t even care why are they coming up other things than what they’re supposed to be, and when someone tells you that it’s not fix the damn thing and people pay for it.

James Hilary Duff 18 days ago

Bug Reports 🐛

the originally correct artists' pro pics have been replaced with wrong pics, or even AI-generated ones……

ihate13 29 days ago

Feature Request 💡

I don’t know why is it happening but it’s making zero sense to delete album streams and song streams. Very random. Already put my streaming history but this keeps happening. Also, the songs should have the image of the album it belongs to, not some random Hot 50 Songs Of Summer. And if a song isn’t featuring in any album, then it’s fine, the imagine should be the single cover. It’s getting worse by day. Really just wanted things to be organised and not deleted for random reason or random covers that don’t make any sense. It was like that once upon a time but now this is looking pretty much horrific.

Filipe Carmona about 1 month ago

Bug Reports 🐛

Basically every song on my top tracks has been cut in half. My top track went from 5.5k minutes to 3.5k, another went from 2.7k to 1.8k. I’ve had songs and literal albums vanish from my record, so what the fucks happened? I used to love this app so much as well

ANTHONY about 1 month ago

Bug Reports 🐛

The real LISA profile is messed up - it doesn’t have a profile pic anymore and now there’s a fake “LiSA” WRONGLY CREDITED for the real LISA’s Alter Ego album and her entire catalog. I have never listened to whoever this “LiSA” is. ONLY THE REAL LISA. JENNIE’s profile pic is also wrong - it was right before but now it’s a song cover pretending to be JENNIE. (Other artists too-wrong or missing profile pic) My recap this week will be completely messed up😤😡❌❌❌ Hopefully we can look back at old recaps when the bugs are fixed and it will have the correct stats for weeks that were inaccurate. Side note: it would be nice if the stats from the timeframe you select would show stats from the actual week or month that we’re in instead of showing the last 7 days and combining stats from the previous week up to the current day (4WEEKS, 6months, lifetime, current year, THIS WEEK). It should automatically show the CURRENT week (Sunday-Saturday) that will count towards the upcoming weekly recap. As well as the full month that we’re in instead of the last literal 4 weeks (ex. When you select stats for the last 4weeks, it will show parts of MARCH AND APRIL - it should be “this month” instead of “4weeks” Right now I have to keep manually selecting the specific days “This week” (Sunday4/19 - today 4/24) “4weeks” but i only want the month that we’re in (April 1 - today 4/24) ALSO… can you put back our profile name for the recaps🥺🙏 Thank you for adding the luminous colors for the weekly recaps (possibly bc you read my other post:)💖 … is there an estimated timeframe for when our lifetime stats will be accurate again (get back the missing streams)???

ꨄ😈✩🌹💛🌷✩🧚‍♀️☽ᵐ 28 days ago

4

Bug Reports 🐛

Almost every single artist has at least an album or 10 songs minimum that has my streaming history of theirs deleted. I don’t understand how the app has gotten like this since it was completely fine in 2023, please fix this

Oisín about 2 months ago

Bug Reports 🐛

I tried your stats update by removing my history and reuploading it appears to have more than doubled my minutes listened from an update I got from Spotify 20th anniversary? How do I know what’s accurate

Josh Lerud Sr. 6 days ago

2

Bug Reports 🐛

My most streamed song of all time is deleted/has restarted it’s count. Please fix this it is super annoying!!

LivaThagaard 3 months ago

27

Feature Request 💡

Loads of my songs have started over and deleted all previous streams. What is this?!?!?

JI Fleming about 2 months ago

Bug Reports 🐛

After importing the history to correct duplicates (which weren't corrected in the case of thank u, next, because the bonus videos version doesn't even exist), thousands of minutes of playback are missing from what I had before.

Miller 1 day ago

Bug Reports 🐛

That is not Katy Perry for her artist profile. Can y’all fix it???

Quinton 13 days ago

Bug Reports 🐛

WHEN ARE YOU GOING TO FIX THE FUCKING BUG??? IT'S BEEN FUCKING MONTH AND NOT A SINGLE UPDATE CUZ WHO TF IS “LiSA”???? THAT'S NOT THE LISA I'M STREAMING FOR!!!!!!

LILY 8 days ago

1

Bug Reports 🐛

Just wondering where all of my stats for this went?? I used to be the #1 listener and now it only shows I’ve listened to it a few times. I’ve lost a ton of stats. I like to listen to songs on repeat and it seems like all that I do that with are gone.

Lizzus 3 days ago

Bug Reports 🐛

Has anyone tried the “new method” to fix your stats that appeared today? I know some people tried removing their files before and had issues uploading the files again. If it works-GREAT! I’ll try it But if it causes more issues-I’d rather wait for something that’ll actually fix our streams

ꨄ😈✩🌹💛🌷✩🧚‍♀️☽ᵐ 10 days ago

4

Bug Reports 🐛

​To whom it may concern, ​I am writing to report a recurring metadata and profile mapping error on your platform. Currently, the system is confusing two distinct artists with similar names: LISA (Lalisa Manobal, member of BLACKPINK) and LiSA (Risa Oribe, Japanese singer). ​The system is incorrectly grouping their discographies and streaming data under a single profile. As a result, the streams that should be credited to LISA are being misallocated to LiSA. ​This error negatively impacts the artists' global rankings and popularity charts, and it also distorts my personalized recommendations, radio stations, and year-end listening statistics. ​I kindly request that you separate their Artist IDs and ensure that each track is mapped to the correct profile so that streaming data is reflected accurately for both artists. ​Best regards

Dany 11 days ago

1

Bug Reports 🐛

You guys needed the artist LISA(from Blackpink) with some other artist name LiSA, a random black woman artist, can your is it please?

Cooper 5 days ago

1

Bug Reports 🐛