I love the app but I’m frustrated that despite being a paying member, my streams are regularly deleted almost every time a new update happens. Recent example being whatever happened with Don’t Be Dumb, all streams on songs have been erased.
Hello @calderfratt , Thanks for reaching out to us and sorry for the trouble.Can you please reach out to support@stats.fm with the following information:
1. What is your device/app version?
2. Which app are you using? (e.g., StatsFM or StatsAM)
3. Have you recently imported or re-imported your listening history?
4. Which streaming provider(s) are you using? (Spotify, Apple Music, or both)
5. What seems unusual in your listening history?
6. Is this the first time you’re experiencing this issue?
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Comments1
stats.fm product
Feb 20
Hello @calderfratt , Thanks for reaching out to us and sorry for the trouble.Can you please reach out to support@stats.fm with the following information:
1. What is your device/app version?
2. Which app are you using? (e.g., StatsFM or StatsAM)
3. Have you recently imported or re-imported your listening history?
4. Which streaming provider(s) are you using? (Spotify, Apple Music, or both)
5. What seems unusual in your listening history?
6. Is this the first time you’re experiencing this issue?