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Not working

The app is not working as it should. Today it’s a mess. Every 4th song there’s a gap in the list of counted streams and sometimes in between it totally stops counting. I’m using Apple Music and stats.am

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  • stats.fm product

    Team•

    Feb 27

    Hello @UserlovesBTS

    Quick update from the team 👋

    We’re currently working on catalog improvements (the artists, tracks, and albums behind your stats), and some fixes have already started rolling out.

    Since streaming history is closely connected to the catalog, you might also see some new temporary quirks on top of the issues you’ve already been reporting - like tracks disappearing from your top tracks or stream counts suddenly dropping.

    This is expected while we clean up duplicates and wrongly merged items, and improve overall catalog data.

    There are still more weeks of work ahead of us, and things may occasionally look a bit unstable while we continue making changes behind the scenes. This work is also laying the groundwork for future streaming history improvements. Once the catalog is in a better place, we’ll be able to move forward with deeper history fixes - and we’re planning to work towards giving you the option to delete your streaming history and re-import it when that stage is ready.

    Thanks for your patience while we work on making stats more stable and accurate 🙏

  • Jazz VV

    •

    Feb 27

    This is happening to me too 😭😭