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Missing streams

Bug Reports

Recently a lot of my most played songs this year so far and all time have disappeared and started counting from zero again. In some cases we are talking months or years of streams.

Posted by VeronG99 ·
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Comments1

  • stats.fm product

    Team•

    Feb 20

    Hello @VeronG99, Thanks for reaching out to us and sorry for the trouble.Can you please reach out to support@stats.fm with the following information:

    1. What is your device/app version?

    2. Which app are you using? (e.g., StatsFM or StatsAM)

    3. Have you recently imported or re-imported your listening history?

    4. Which streaming provider(s) are you using? (Spotify, Apple Music, or both)

    5. What seems unusual in your listening history?

    6. Is this the first time you’re experiencing this issue?