Account Indexing & Sync Freeze Post-Reimport (Frozen Stats & 'Unable to Load' Leaderboards)

Issue Summary:

Over a month ago, I deleted my streaming history and successfully re-imported my lifetime Spotify data. Since then, my account profile has been suffering from severe database indexing and cache desynchronization. My personal stats tab is completely detached from the live public leaderboards, and multiple album modules are completely broken.

Steps to Reproduce: Open the profile for artists Aaron Carter or Nick Carter. Compare the lifetime Stats tab with the Info (Top Listeners) leaderboard tab. Click on any album leaderboard (e.g., Aaron's Party (Come Get It) or Now or Never).

Expected Result: Personal stats should match live leaderboard counts, and album pages should load correctly.

Actual Result (The Glitches): Massive Sync Mismatch: The live backend holds my correct data, but my profile won't pull it. For the track 'I Want Candy', my personal stats page shows 9,570 minutes, while the leaderboard correctly tracks me at 11,303 minutes. For the artist Nick Carter, my personal page shows 60,815 minutes, while the leaderboard correctly reads 72,111 minutes.

UI Module Crashes: Trying to view album results in a hard "Unable to load. Try again later" error screen. No one can view these leaderboards.

System Note: This is a server-side indexing hang-up caused by the lifetime re-import. New streams are not resolving the issue. My profile database cache needs to be manually cleared and re-indexed by a system administrator.

(Please see attached screenshots demonstrating the side-by-side data discrepancies and the 'Unable to load' errors.)

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Status

Open

Board

Bug Reports πŸ›

Date

1 day ago

Author

Reese🩡

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