Pinned
Ongoing catalog improvements affecting stats
UPDATED: The stream deletion feature is now live! App version: 2.1.0+ You can find it in: Settings → Manage streaming history Important details Over the past months, we've been fixing issues in our catalog (merging duplicates, splitting incorrect merges, etc.). However, your existing streams were not fully updated along with those fixes. Some streaming history issues are difficult to correct retroactively. The deletion (of all-time streaming history) + re-import flow is designed to fix the following issues with your streaming history: streams disappearing from tracks/albums drops in stream counts or listening minutes stats showing under the wrong tracks or albums duplicated or inflated streams caused by multiple import attempts or previous import-related issues How it works Delete all your streams via Settings → Manage streaming history After deletion is complete, request your data from Spotify / Apple Music and re-import it. Note: Apple Music re-import requires an active Apple Music subscription Your streams will go through our updated processing pipeline This should restore missing data and significantly reduce inconsistencies. Important notes "All streams" deletion removes everything: all imported and synced streams + imported files Deletion cannot be undone/reverted Deletion usually completes within minutes, but can take longer depending on your data Wait until deletion is fully complete before importing again (the page should show no streams, or ~50 new synced streams while waiting) If sync is enabled, new streams will continue to be tracked after deletion. Any gap in data should be minimal or none Thanks for your patience! Quick update from the team 👋 We’re currently working on catalog improvements (the artists, tracks, and albums behind your stats), and some fixes have already started rolling out. Since streaming history is closely connected to the catalog, you might also see some new temporary quirks on top of the issues you’ve already been reporting - like tracks disappearing from your top tracks or stream counts suddenly dropping. This is expected while we clean up duplicates and wrongly merged items, and improve overall catalog data. There are still more weeks of work ahead of us, and things may occasionally look a bit unstable while we continue making changes behind the scenes. This work is also laying the groundwork for future streaming history improvements. Once the catalog is in a better place, we’ll be able to move forward with deeper history fixes - and we’re planning to work towards giving you the option to delete your streaming history and re-import it when that stage is ready. Thanks for your patience while we work on making stats more stable and accurate 🙏
stats.fm product 4 months ago
Announcement
Pinned
Ongoing catalog improvements affecting stats
UPDATED: The stream deletion feature is now live! App version: 2.1.0+ You can find it in: Settings → Manage streaming history Important details Over the past months, we've been fixing issues in our catalog (merging duplicates, splitting incorrect merges, etc.). However, your existing streams were not fully updated along with those fixes. Some streaming history issues are difficult to correct retroactively. The deletion (of all-time streaming history) + re-import flow is designed to fix the following issues with your streaming history: streams disappearing from tracks/albums drops in stream counts or listening minutes stats showing under the wrong tracks or albums duplicated or inflated streams caused by multiple import attempts or previous import-related issues How it works Delete all your streams via Settings → Manage streaming history After deletion is complete, request your data from Spotify / Apple Music and re-import it. Note: Apple Music re-import requires an active Apple Music subscription Your streams will go through our updated processing pipeline This should restore missing data and significantly reduce inconsistencies. Important notes "All streams" deletion removes everything: all imported and synced streams + imported files Deletion cannot be undone/reverted Deletion usually completes within minutes, but can take longer depending on your data Wait until deletion is fully complete before importing again (the page should show no streams, or ~50 new synced streams while waiting) If sync is enabled, new streams will continue to be tracked after deletion. Any gap in data should be minimal or none Thanks for your patience! Quick update from the team 👋 We’re currently working on catalog improvements (the artists, tracks, and albums behind your stats), and some fixes have already started rolling out. Since streaming history is closely connected to the catalog, you might also see some new temporary quirks on top of the issues you’ve already been reporting - like tracks disappearing from your top tracks or stream counts suddenly dropping. This is expected while we clean up duplicates and wrongly merged items, and improve overall catalog data. There are still more weeks of work ahead of us, and things may occasionally look a bit unstable while we continue making changes behind the scenes. This work is also laying the groundwork for future streaming history improvements. Once the catalog is in a better place, we’ll be able to move forward with deeper history fixes - and we’re planning to work towards giving you the option to delete your streaming history and re-import it when that stage is ready. Thanks for your patience while we work on making stats more stable and accurate 🙏
stats.fm product 4 months ago
Announcement
When are the correct streaming numbers returning
We were told now two months ago that some changes might mess up the correct streaming numbers. Everyone on this feedback page wants to know what’s going on. I’d get it if this was for like a week at most but at this point it’s ridiculous. It should be your absolute priority to fix it.
Josh Thomas about 2 months ago
Bug Reports 🐛
When are the correct streaming numbers returning
We were told now two months ago that some changes might mess up the correct streaming numbers. Everyone on this feedback page wants to know what’s going on. I’d get it if this was for like a week at most but at this point it’s ridiculous. It should be your absolute priority to fix it.
Josh Thomas about 2 months ago
Bug Reports 🐛
Fix the app.
It seems like you’re not doing anything with the bugs or more importantly: the feedback from users. The statistics are inaccurate, and many of my top artists seem to have disappeared. You haven’t fixed this for months. What a shame.
The Abla about 1 month ago
Feature Request 💡
Fix the app.
It seems like you’re not doing anything with the bugs or more importantly: the feedback from users. The statistics are inaccurate, and many of my top artists seem to have disappeared. You haven’t fixed this for months. What a shame.
The Abla about 1 month ago
Feature Request 💡
Artist profile pictures are wrong
I'm sure you're aware of it, but I've noticed a ton of artist profile photos are incorrect and usually completely random. I've even noticed a few AI slop renderings in there.
Tyler about 1 month ago
Bug Reports 🐛
Artist profile pictures are wrong
I'm sure you're aware of it, but I've noticed a ton of artist profile photos are incorrect and usually completely random. I've even noticed a few AI slop renderings in there.
Tyler about 1 month ago
Bug Reports 🐛
RECENTLY PLAYED STILL NOT WORKING
It has been 10 days since I started recognizing that not all of songs that I played were later displayed in recently played. It seems like app selectively calculate streams. It’s so annoying and I am really minding about deleting this application. I can understand every problem that appeared, but this ruins last part of the app that was working. Inaccurate last 4 weeks stats???? Really????? How long do we need to wait to do one thing properly and fix it???? How many help & support mails do we need to send?
stefan about 18 hours ago
Bug Reports 🐛
RECENTLY PLAYED STILL NOT WORKING
It has been 10 days since I started recognizing that not all of songs that I played were later displayed in recently played. It seems like app selectively calculate streams. It’s so annoying and I am really minding about deleting this application. I can understand every problem that appeared, but this ruins last part of the app that was working. Inaccurate last 4 weeks stats???? Really????? How long do we need to wait to do one thing properly and fix it???? How many help & support mails do we need to send?
stefan about 18 hours ago
Bug Reports 🐛
Fix
Would be nice if you actually listen to what people tell you in the reporting an issue fix the damn thing why is there so many songs missing things or they have the wrong album cover? It’s like you don’t even care why are they coming up other things than what they’re supposed to be, and when someone tells you that it’s not fix the damn thing and people pay for it.
James Hilary Duff about 1 month ago
Bug Reports 🐛
Fix
Would be nice if you actually listen to what people tell you in the reporting an issue fix the damn thing why is there so many songs missing things or they have the wrong album cover? It’s like you don’t even care why are they coming up other things than what they’re supposed to be, and when someone tells you that it’s not fix the damn thing and people pay for it.
James Hilary Duff about 1 month ago
Bug Reports 🐛
I'm tired of this app.
After last update I lost all of my streams of the last Raye and Melanie Martinez album and the ones I lost before are still not back. To be honest I'm tired of this app, everything is messed up, nothing is working right. You don't care anymore about users. I payed for plus and i regret it.
Malwina_ 2 months ago
Bug Reports 🐛
I'm tired of this app.
After last update I lost all of my streams of the last Raye and Melanie Martinez album and the ones I lost before are still not back. To be honest I'm tired of this app, everything is messed up, nothing is working right. You don't care anymore about users. I payed for plus and i regret it.
Malwina_ 2 months ago
Bug Reports 🐛
Hello
This is the 3rd day running you guys are not reporting my true stream count. I have gone from over 300 a day regularly to between 6 -54 according to you guys. On stationhead it shows I am clearly streaming more that what you are reporting . Can you fix the error otherwise there is no need to keep the service🤔
Paula 5 days ago
Bug Reports 🐛
Hello
This is the 3rd day running you guys are not reporting my true stream count. I have gone from over 300 a day regularly to between 6 -54 according to you guys. On stationhead it shows I am clearly streaming more that what you are reporting . Can you fix the error otherwise there is no need to keep the service🤔
Paula 5 days ago
Bug Reports 🐛
Random streams in my recently played
Now this may be more on spotify because it consistently seems to be songs with music videos uploaded and the autoplaying previews just based on the random icons (which is a whole different dilemma), but there are random streams showing up despite me not listening to them or even clicking on the videos. I am the only person on my spotify account and their version of recently played reflects that I or anybody else did not listen to the songs. I do not want drake on my streaming profile just because I went to block his profile 😭
maddie 6 days ago
Bug Reports 🐛
Random streams in my recently played
Now this may be more on spotify because it consistently seems to be songs with music videos uploaded and the autoplaying previews just based on the random icons (which is a whole different dilemma), but there are random streams showing up despite me not listening to them or even clicking on the videos. I am the only person on my spotify account and their version of recently played reflects that I or anybody else did not listen to the songs. I do not want drake on my streaming profile just because I went to block his profile 😭
maddie 6 days ago
Bug Reports 🐛
Recently played not updating
Two days ago, I started recognizing that not all of songs that I played were later displayed in recently played. It seems like app selectively calculate streams. Please check that.
stefan 6 days ago
Bug Reports 🐛
Recently played not updating
Two days ago, I started recognizing that not all of songs that I played were later displayed in recently played. It seems like app selectively calculate streams. Please check that.
stefan 6 days ago
Bug Reports 🐛
Incorrect Streaing Record
My streams are not recorded correctly In the Current Playing the song is correctly displaved, but that song never makes it into the Recent Streams. My Recent Streams basically is 1 song over and over, though that's incorrect After importing Spotify stats the previous davs are now correct, but still the current one ain't. And I don't want tc have to continuously import the Spotify stats by myself
Steff about 11 hours ago
Bug Reports 🐛
Incorrect Streaing Record
My streams are not recorded correctly In the Current Playing the song is correctly displaved, but that song never makes it into the Recent Streams. My Recent Streams basically is 1 song over and over, though that's incorrect After importing Spotify stats the previous davs are now correct, but still the current one ain't. And I don't want tc have to continuously import the Spotify stats by myself
Steff about 11 hours ago
Bug Reports 🐛
Please fix this app. Streams have not been counted for about a week!!!!!!!!
Only counting 1 or 2 streams aday. Streaming 24/7 on stationhead. PLEASE FIX
CBXsSweaterPaws about 21 hours ago
Bug Reports 🐛
Please fix this app. Streams have not been counted for about a week!!!!!!!!
Only counting 1 or 2 streams aday. Streaming 24/7 on stationhead. PLEASE FIX
CBXsSweaterPaws about 21 hours ago
Bug Reports 🐛
Fixing my data
I was not sure if my data was missing but I saw the in-app section dedicated to you guys saying a problem ocurred when you implemented an update and I wanted to make sure everything was 100% ok with my stats so I deleted them and re imported them, I started checking my stats out and I noticed about 30-35 thousand of lifetime streaming minutes were missing so I would like to know how to proceed in this case because I did reimport my data and I think I did it correctly
Felipe Mérida 8 days ago
Bug Reports 🐛
Fixing my data
I was not sure if my data was missing but I saw the in-app section dedicated to you guys saying a problem ocurred when you implemented an update and I wanted to make sure everything was 100% ok with my stats so I deleted them and re imported them, I started checking my stats out and I noticed about 30-35 thousand of lifetime streaming minutes were missing so I would like to know how to proceed in this case because I did reimport my data and I think I did it correctly
Felipe Mérida 8 days ago
Bug Reports 🐛
Stats issue not sure
I tried your stats update by removing my history and reuploading it appears to have more than doubled my minutes listened from an update I got from Spotify 20th anniversary? How do I know what’s accurate
Josh Lerud Sr. 20 days ago
Bug Reports 🐛
Stats issue not sure
I tried your stats update by removing my history and reuploading it appears to have more than doubled my minutes listened from an update I got from Spotify 20th anniversary? How do I know what’s accurate
Josh Lerud Sr. 20 days ago
Bug Reports 🐛
Missing streams
I’ve been have issues recently where my streams have gone missing. I know for a fact that I listened to glum by Hayley Williams (the single version) over 100 times last year and it’s just completely removed its self from my streams. The same thing is happening with multiple songs (all of Hayley Williams’s individual releases off of Ego death at a Batchelor party, popular of the wicked soundtrack and lots of others) particularly ones that I had high streams of last year -it’s really strange
Abbie Law 9 days ago
Bug Reports 🐛
Missing streams
I’ve been have issues recently where my streams have gone missing. I know for a fact that I listened to glum by Hayley Williams (the single version) over 100 times last year and it’s just completely removed its self from my streams. The same thing is happening with multiple songs (all of Hayley Williams’s individual releases off of Ego death at a Batchelor party, popular of the wicked soundtrack and lots of others) particularly ones that I had high streams of last year -it’s really strange
Abbie Law 9 days ago
Bug Reports 🐛
horrible! so many artists' profile pic are incorrect
the originally correct artists' pro pics have been replaced with wrong pics, or even AI-generated ones……
ihate13 about 1 month ago
Feature Request 💡
horrible! so many artists' profile pic are incorrect
the originally correct artists' pro pics have been replaced with wrong pics, or even AI-generated ones……
ihate13 about 1 month ago
Feature Request 💡
duplicates of albums + songs after new update
i deleted all of my streaming history and imported everything again. for some reason, my stats look even more confusing and disorganized now. for example: Dangerous Woman is showing up in my top albums THREE times, despite the fact it’s the exact same version with no added songs, the stats are split three different times. i’m annoyed cause i went through the effort to import all my data again, only to be left confused and disappointed at the lack of improvement! 🫠 i wouldn’t recommend even bothering to reupload your stats if you haven’t already. leave a comment or upvote if you’ve experienced the same.
char 4 days ago
Bug Reports 🐛
duplicates of albums + songs after new update
i deleted all of my streaming history and imported everything again. for some reason, my stats look even more confusing and disorganized now. for example: Dangerous Woman is showing up in my top albums THREE times, despite the fact it’s the exact same version with no added songs, the stats are split three different times. i’m annoyed cause i went through the effort to import all my data again, only to be left confused and disappointed at the lack of improvement! 🫠 i wouldn’t recommend even bothering to reupload your stats if you haven’t already. leave a comment or upvote if you’ve experienced the same.
char 4 days ago
Bug Reports 🐛